An automobile comes off as the only product having a service sector which affects the experience of customers. According to a survey, the after sales service margin is 3 times higher than the sales margin. So it is critical to focus on the service experience of customers as it has major contribution to an automobile dealership. For an automobile, a customer visits the workshop 7-8 times per year for regular maintenance, repairs and check-ups. The customers’ satisfaction depends more on service quality much more than product quality. So, the best is to focus on service quality.
The service impact on customer is most prominent at three stages; service initiation, in-service experience and service delivery.
Our Automobile service station management application, advocates the interaction between the customer and the automobile service industry, by introducing electronic job cards, which can be easily accessible through android smartphones and on a desk-top or laptops.